Reporting a problem

Flat Tires

Flat tires can happen to anyone, and - even for professionals - we know it is a pain to fix. If you get a flat during a rental, it is the Renter's responsibility to fix it or pay the Lister the cost of repairs.

Ride is Damaged

It is the Renter’s responsibility to return the bike in the same condition that they found it. Before a rental takes place, a Renter signs Spinlister’s Rental Agreement accepting these terms and conditions. If you wreck your rented Ride, Renters must take responsibility and have it fixed or replaced for the Lister.

The Lister has 24 hours after the completed Ride rental to report any damage or theft.

Ride is Stolen

If a Ride is stolen during a rental, it is the Renter's responsibility to notify Spinlister right away at [email protected] We will work with the Renter to determine the best course of action. Remember, when Renters sign Spinlister’s Rental Agreement, they assume full responsibility for any Ride while renting. We will help to mitigate costs to all parties, and expect that the Renter may need to pay to replace the Ride.

Ride Doesn't Look or Work as Advertised

Always, always, always, inspect and check the Ride when you pick it up from the Lister. If the Ride is not in ridable condition when you pick it up, contact Spinlister to cancel your rental. If you experience problems with the Ride after picking it up, notify both the Lister and Spinlister immediately, and return the Ride. Your credit card will be refunded.

Late Returns

Sometimes, you just can’t get back to the meeting point at the scheduled time; we understand that. If you are a Renter, contact your Lister via the in-app messaging feature on your smartphone or via personal communication (if shared). It is best to notify the Lister as soon as you are aware you will be late to the dropoff site. Delayed Renters are charged a late fee.

If you are a Lister and you haven't heard from a delayed Renter and/or the bike has not been returned on time, please notify Spinlister right away. Delayed Renters will be charged late fees which will go directly to the Lister.