Lister FAQ

Does it cost me anything to list a Ride?

No, Listing your Ride is completely free! Spinlister only gets paid when you do. When you approve a request and the Renter pays for the reservation, we take a 17.5% cut of your listing fee.

For example, if you charge $20 per day to rent out your paddle board we’ll take $3.50 from the rental. Again, we only make money when you make money.

What if I can only rent my ride out certain days?

No problem! We have an availability calendar where you can mark off the times your ride is completely unavailable, or when you just can't do a dropoff. If your Ride is listed as available, Renters can request and contact you whenever they want to reserve your Ride. If a request is not convenient for you, you can always decline a request without regret.

You can update your availability calendar here: Availability Calendar

If you know your Ride will be unavailable for rent or you won't be able to respond to requests for several days at a time, you can always “unlist” your Ride temporarily - just don’t forget to re-list it when you’re ready to rent again!

What if someone gets injured or their property is damaged while renting my Ride?

Before confirming any reservation, the Renter has to sign our Spinlister Rental Agreement. This agreement offers you protection against injury to the Renter or damage to his property - as the Lister, you are never responsible if the Renter gets injured on a Ride. At the same time, you'd be doing us all a solid by making sure your Ride is always tuned up and ready to go when you pass it off.

What if my Ride gets damaged or sustains a flat tire while rented?

Once again, all damage and personal injury is the responsibility of the Renter during the reservation. For example, if your bike gets a flat tire during the rental, it is the Renter’s responsibility to repair the bike or pay for a replacement.

If the Renter doesn’t communicate, respond, or honor their legal obligations, then Spinlister will step in to make sure you are properly reimbursed. Spinlister covers all bikes up to $10,000 USD (in the United States, Canada, Germany, United Kingdom, Ireland, Spain, Italy, Portugal, France, Netherlands, Switzerland, Belgium, Sweden, Denmark, Norway, South Korea, Austria, Japan, New Zealand, Australia, Israel, Croatia, Singapore, Hong Kong, Taiwan, Iceland and Finland.), surf and paddle boards up to $2,000 USD (anywhere in the world), and snowboards and skis up to $1,000 USD (anywhere in the world). Your Ride will be protected against theft AND damage, so it's completely safe to rent it out.

If your ride is damaged by a Renter, please fill out this form to start the claim. We cannot accept any claims that are reported after 24 hours from the end of the rental period. If you have any further questions please email us at [email protected]

What if my Ride is stolen?

If your ride is stolen, please fill out this form to start the claim. We cannot accept any claims that are reported after 24 hours from the end of the rental period. lf you have any further questions please email us at [email protected]

The Ride will be replaced or you will be reimbursed right away. We are committed to keeping fully protected, comfortable, and happy Listers and we'll always do our best to help you out in whatever way possible. (Guarantee is valid only in the United States, Canada, Germany, United Kingdom, Ireland, Spain, Italy, Portugal, France, Netherlands, Switzerland, Belgium, Sweden, Denmark, Norway, South Korea, Austria, Japan, New Zealand, Australia, Israel, Croatia, Singapore, Hong Kong, Taiwan, Iceland and Finland)

I have spent a lot of money getting my Ride to fit my body and ride style correctly. How can I ensure the Renter does not change this?

This is something you will have to work out with the Renter. The best way to ensure your Ride is treated the way you want is to find out the Renter's Ride intentions by keeping good communication. If they wish to adjust your Ride, we recommend that you log and mark all your fit coordinates before passing it over. This will enable you to quickly re-adjust your Ride back to the desired dimensions upon its return.

Can I select specific dates that my Ride is available?

We now have an availability calendar on our website! Listers who are unavailable during certain days or times can mark off their Rides, blocking them from rental. You can even pick times when users can have your Ride, but you won't be able to pick it up or drop it off. Don't worry. If a Renter’s request is not convenient for you, you can always decline it without any repercussions.

Can I list multiple Rides or Ride sizes in just one listing?

No, each Ride must go through our process of approval before it will be listed on our site, and we currently have no option to list multiple sizes. For bicycles, size is based on frame height and the size of other Rides is based on their length (surfboards, snowboards, etc). If you would like to let Renters know that your Ride is adjustable in size, you can say so in the Ride's title or description.

Can I list the same Ride multiple times with different addresses?

Yes! You can certainly list the same Ride in different places. If you have a surfboard that you keep at home and at the beach, you can list it at both locations. Having two locations is especially common for daily bike commuters. Many of our users create a listing at their home and add an additional listing near their work in case a Renter wants to pick it up from there. Generally speaking, the more convenient your Ride location is, the more likely you are to get Renters.

Is there a minimum listing price I need to charge Renters?

Listers are required to charge at least $1 for their Ride - it can be $1 per hour, $1 per day, or $1 per week. We don't approve any listings priced under $1.

Can I list my Ride outside of the US?

Yes! Spinlister has users in over 100 countries around the world. At any given time, we have active users in over 60 of these countries.

Can I accept cash from a Renter?

No, you cannot accept cash for Spinlister rentals. We require that all payments be made via credit card since they give us a valid form of verification. Your Ride will not be covered under the Spinlister guarantee if the transaction does not happen through our website or mobile app.

Why was my Ride unlisted?

We unlist a Ride after three reservation requests have come and gone without a login or response from the Lister. This is to prevent users from listing all their Rides and forgetting to respond to requests. Listers who don't reply hurt not only us but themselves as well, because it takes away from their listing credibility. We show a "Response Rate" statistic to show Renters how often and how fast the Lister responds to a request. The higher your rate, the more likely it is that people will see you are an active Lister and request your ride! If your Ride was unlisted and you decide to relist, simply log in and relist your ride on the Ride's page.

Can I list my Ride for sale on Spinlister?

Unfortunately, we don’t allow sales on Spinlister. Right now we're considering allowing users a "rent to purchase" option so stay tuned! Any feedback on the subject would be greatly appreciated.