We only open in-app messaging between users once a renter requests a ride. After the request is sent, a message will automatically be sent to the lister through our system. In order to keep everything secure and consolidated, Spinlister recommends you use our easy messaging system to communicate instead of your personal cell phone or email address. If you verify your cell phone on Spinlister, you can use SMS to text people through our messaging system. This will enable you to keep your number private, but you'll still have the flexibility and ease of texting.
Generally speaking, the messaging system can be used to confirm the ride's drop-off locations and times - and anything else the Lister and Renter might want to discuss. Especially in the event of a late drop-off, ride damage, theft, or loss, we still recommend using our messaging system in case we need to step in to help with the situation.
If your renter is not responding for any reason and you need assistance, please don’t hesitate to reach out to us at hello@spinlister.com.
Open your messages page by clicking on the envelope, then cycle through conversations by clicking on each user
(iOS) Tap "Inbox" then tap the renter you would like to converse with
(Android) Tap "Rentals" then tap the ride who's renter you would like to message
On the reservation page, tap "Conversation" to message the other user
Accepting requests
When you get a ride request be sure to double check the pickup and drop-off dates/times, and see if this works for your schedule. Here are some things to consider to ensure a smooth transition.
- Is the ride available? (You might have let a friend borrow your bike that weekend)
- Are you available to meet the renter to pickup and drop-off the ride?
- If you are unable to meet the renter, can you get someone else to drop-off the ride?
If everything works for you, great! Approve the rental and await confirmation and payment from the renter. Remember that even after you approve a ride request, the ride is not officially booked until the renter confirms with their credit card.
If for some reason you can't make the rental work, no problem! Feel free to decline without repercussion. We encourage listers to respond back to their renter with different times in case they are flexible on the pickup or drop-off. Chances are, a renter can meet you a few hours earlier or later and it just takes a little communication to make it happen. To suggest new dates or times, add a surcharge for delivery, or provide the renter a discount, simply send a message with our in-app system! Once you and the Renter come to a common agreement, edit the request to fit the new rental period, approve it, and wait for the Renter to confirm.
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